Slack: The New Groundbreaker in AI, says Salesforce CEO

NNicholas September 13, 2023 3:51 AM

Salesforce CEO, Marc Benioff, in a recent interview, spoke about the rising influence of Slack in the field of artificial intelligence. He highlighted Slack's potential to be the game-changer for many companies working on AI.

Slack's awakening in AI

During an interview with CNBC's Jim Cramer, Marc Benioff, the CEO of Salesforce, shared his insight on the innovative path Slack is taking in the world of artificial intelligence. According to him, Slack is not only starting to develop its own AI but also holds a vast amount of data for customers. Slack's evolution in the AI landscape could potentially revolutionize the way companies manage their data.

Benioff highlighted that Slack is the preferred platform for many prominent companies in the AI industry. He specifically mentioned OpenAI, Cohere, and Anthropic, emphasizing that these trailblazing companies built their products with Slack. This statement underlines Slack's growing importance and influence in the AI arena.

Slack's dual role in businesses

Beyond its popular image as a messaging app, Benioff explained that Slack serves a dual role. It's not just a system of engagement, where people communicate and share information, but also a system of record that can manage data efficiently. This quality enhances Slack's value proposition, transforming it into a powerful tool for businesses.

Salesforce's Einstein: Enhancing CRM and protecting data

In the discussion, Benioff also brought up Salesforce's Einstein, an AI program designed to assist companies with customer relations management (CRM). He outlined the next iteration of the program, which, while learning from customers' data, remains committed to data protection. He dubbed this secure approach to handling data as a "trust layer", ensuring that while Einstein processes numerous transactions for customers, it never compromises their data's privacy.

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